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This method of responding quickly to quality problems – both external and internal – is used in the company on a daily basis. We define the theme of the day and the problem pilot, based on the fulfilment of key KPIs and internal RRM details. Urgent, corrective and preventive actions are prescribed. A performance assessment is carried out. Progress tracking and archiving of lessons learned is based on the QRQC database file.
The company has implemented an 8D step-by-step problem-solving methodology. When closing the 8D, a quality audit of the analysis using the recommended questionnaire is mandatory. Claims registration and processing is carried out via the automated 1C ERP resource. When 8D is closed, a quality audit of the root cause search is mandatory, using a questionnaire recommended by the consumer. A database of lessons learned by the consumer has been implemented.
The company monitors the lifetime of warranty defects on a daily basis. A visit is made to the workshop to work out the specific fault. A documented procedure for handling defects in warranty has been developed. A Weibull analysis is initiated.
We have a 'lean production' system in place, based on the company's ongoing commitment to eliminating all types of waste. The main objective of the system is to reduce processes and operations that do not add value. We take a just-in-time, "pull-out production" approach to its implementation. Tools have also been introduced: "5S system", "kaizen", "quick changeover (SMED)", "error prevention method (poka-yoke)", "general equipment maintenance (TPM)".
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